Last updated: July 22, 2026
Thank you for partnering with Knight Challenges Pvt Ltd. Our Refund and Cancellation Policy outlines the guidelines regarding contract cancellations, deposits, and refunds for our security services.
1. Shifting & Booking Deposits
For custom bodyguard bookings, event bouncer bookings, or temporary guarding security details:
- Bookings cancelled more than 7 days prior to deployment date are eligible for a 100% refund of any deposit paid.
- Bookings cancelled between 2 to 7 days prior are eligible for a 50% refund.
- Cancellations made within 48 hours of scheduled deployment are non-refundable.
2. Long-Term Contracts
For monthly corporate or residential security guard agreements:
- Contracts can be terminated by providing a 30-day written notification by either party.
- Service fees paid in advance for the month of cancellation are pro-rated and refunded after adjustments for any outstanding liabilities.
- Any physical equipment (CCTV components, radios, metal detectors) supplied by Knight Challenges must be returned in operating condition before deposits are released.
3. Disputes & Service Failures
If there is an operational failure, guard absence, or quality discrepancy compared to the contract guidelines:
- Notify our operations control room in writing within 24 hours of the incident.
- We will investigate, compile logs, and issue credit notes or fee adjustments for verified gaps on the subsequent billing cycle.